Parties Plus More ("we" and "us") is the operator of (https://www.partiesplusmore.com.au) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to receive a substitute (additional costs may apply) or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be applied at the time of purchase.

Shipping costs are outlined below:

For items under 500g- shipping cost is $6.95
For items between 500g and 1kg – shipping cost is 9.95
For items between 1kg & 15kg- shipping cost is 11.95

Unfortunately, at this stage we cannot ship items weighing more than 15kg.
For heavy bulk purchases, these will need to be collected directly from our Somerton store.

We also can not ship perishable items such as frozen and refrigerated food products and ingredients.
Purchases of these items will also need to be collected directly from our Somerton Store or call us on(03) 8339 0155 to discuss other delivery options that may be available (additional costs may apply).

Express post is not currently available, please contact us instore (03) 8339 0155 to discuss other delivery options that may be available (additional costs may apply).

3. Refunds and Exchange

3.1 Refunds

As per Australian Consumer law, Parties Plus More does not need to provide refunds due to change of mind.

For damaged or faulty goods*, Parties Plus More will provide a refund for the cost of the items (shipping charges will not be refunded).

3.2 Exchange

Parties Plus More will happily exchange items* due to change of mind as long as a request to exchange is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition.

Shipping will be paid at the customers expense and will be required to arrange their own shipping.

Items can be exchanged in-store.

Parties Plus More will exchange the value of the goods returned but will NOT exchange the value of any shipping paid.

*The following items cannot be refunded or exchanged:
-Food and edible items 
-Sale items

4. Delivery Terms

4.1 Transit Time 

We are currently only offer shipping to locations within Victoria only.

In general, delivery shipments are in transit for 2 - 7 days.

*DUE TO COVID-19 AND CURRENT VICTORIAN RESTRICTIONS, DELIVERY DELAYS ARE TO BE EXPECTED.*

4.2 Transit Internationally

Parties Plus More does not ship internationally.

4.4 Dispatch times 

Orders placed will be dispatched within 1 business day.

Orders received over public holidays and during holiday periods may require addition shipping times, however we will endeavour to ensure that delays are kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once orders have been dispatched, delivery details can not be changed. Please ensure that you enter all the correct address information at the checkout.

4.5 P.O. Box Shipping

Parties Plus More currently does not ship to PO boxes. 

4.7 Items Out Of Stock

If an item is out of stock, we will contact you as to whether you would prefer us to substitute the item for another (additional charges may apply) or would prefer to receive a refund for the cost of the items.

5. Tracking Notifications

Upon dispatch, customers will receive notification of their shipment and tracking details via our courier service from which they will be able to follow the progress of their shipment based on the latest updates made available by  our shipping providers.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Customer service

For all customer service enquiries, please phone us at (03) 8339 0155 or email contact@partiesplusmore.com.au.