How do I order online?

Once you have found the product you would like to purchase. Click on the add to cart button. This will add all your items to your shopping cart.

Once you are ready to check out, you will need to either create an customer account or checkout as a guest. 

After you enter all your details, you will need to select your delivery method. There will be 2 options to choose from, Pick up in store or shipping/delivery.

Finally, select the payment method you would like to use. Paypal will redirect you to their processing page and you will need to enter in your Paypal details or pay via your credit/debit card details. 

Once complete you will receive an order confirmation and your order will be on its way to being processed!

If I place an order online, can I collect it on the same day?

Yes, orders that are placed online can be collected on the same day however please allow at least 2 hours for your order to picked and to be ready for collection.

This is subject to orders being placed before before we close on any given day.
Orders made after business hours will be available for collection on the following day.

How will I know if my order is ready for collection?

Once your order has been picked, one of our friendly team members will contact you via phone or email to let you know that your order is ready for collection.

I don't have a Paypal account, how do I pay online?

Paypal is just our payment gateway which allows us to process your payments online.

You can either sign in via your paypal details and follow the standard Paypal method of payment, or there is a secondary option of entering your credit card details to make the payment. All options are secure and help us to process your order faster.

I can't find a product I am looking for online?

Not all of our products are available online, if there is something in particular that you are looking for that you are unable to find, please contact us 03 8339 0155 or email and one of our friendly staff will be able to assist you.


How long do helium balloons Last?

Standard 30cm latex balloons will last approximately 10-12hours.

Foil Balloons generally last longer and can remain floating for up to 3-4 days (approximately).

Float times are an estimate only and can be dependent on a number of factors including temperature and environment in which they are kept. The above is a guide ONLY.

How can I make my latex balloons float for a longer time?

If you require your balloons to last a little longer, we recommend adding Hi-Float to your balloons (please note additional charges apply). This will help to extend the balloon floatation time by approximately 1-2  days.

Float times are an estimate only and can be dependent on a number of factors including temperature and environment in which they are kept. The above is a guide ONLY.

Can I store my balloons in a balloon bag until I need them?

No. Balloon bags are for transportation only and if left inside the bag can make the balloons deflate quicker. We recommend that as soon as they are taken to their destination that the balloons are removed from the bag ASAP.

One of my balloons popped when I put them in my car?

While we use the highest quality balloons and take all the necessary precautions to ensure that your balloons last through your event, once the balloons leave our store they are out of our control and care must be taken when the balloons are in your hands. 

We do not offer balloon replacement free of charge for popped balloons.